Our client, as a contractor for a medical state agency, could not complete their work due to inconsistencies in the documents provided by the government representatives. Client had made several unsuccessful attempts to contact the agency for clarification.
We prepared formal claim letters to the agency,
filed formal complaint to the agency requesting guidance on regulations,
conducted mitigation with the state customer,
informed the agency that our clients would unambiguously win their case in court, based on prevailing judicial practice in similar litigation
Agency had agreed to sign a supplementary agreement that clarified the requirements and justified increases in the cost.
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